Returns & Refunds
Not quite right? Here's how returns, exchanges and refunds work.
Eligible for return
- Item arrived damaged, defective, or incorrect
- Unopened product with an intact seal, within 7 days of delivery
- Wrong size, flavor, or variant shipped by mistake
Not eligible
- Opened or used supplements, unless the item itself was faulty
- Requests made more than 7 days after delivery
- Products without their original packaging
How to request a return
- 1Email support@Fitoo.com or WhatsApp us at +92 336 7312010 with your order ID and reason for the return.
- 2Our team confirms eligibility and shares pickup or drop-off instructions.
- 3Once we receive and inspect the item, your refund or exchange is processed.
Refund timeline
Refunds are issued to your original payment method within 5-7 business days of us receiving and inspecting the returned item. Cash-on-delivery orders are refunded via bank transfer.
Need shipping details instead? Shipping Info