Question 1

How long does delivery take?

Accepted Answer

Orders within major cities are usually delivered in 2-4 business days. Other areas may take 4-7 business days. You'll get a tracking update once your order ships.

Question 2

How much does shipping cost?

Accepted Answer

Shipping cost is calculated at checkout based on your delivery location and order size. Promotions occasionally waive it on qualifying orders.

Question 3

Can I track my order?

Accepted Answer

Yes — use the Track Order page with your order ID and the phone number used at checkout to see the latest status.

Question 4

Do you ship nationwide?

Accepted Answer

Yes, we deliver across Pakistan through our courier partners.

Question 5

What is your return policy?

Accepted Answer

Unopened, unused products can be returned within 7 days of delivery. Supplements with a broken seal can't be returned for safety reasons unless the item arrived damaged or incorrect.

Question 6

How do I request a return or exchange?

Accepted Answer

Contact our support team with your order ID and reason for the return. See the Returns & Shipping page for full details.

Question 7

When will I get my refund?

Accepted Answer

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Question 8

Are your supplements third-party lab tested?

Accepted Answer

Yes. Every batch is third-party lab tested, and results are published rather than kept in fine print.

Question 9

How do I know which product is right for me?

Accepted Answer

Book a consultation with one of our certified nutrition coaches — they'll recommend a plan and products based on your goal.

Question 10

Where are your products manufactured?

Accepted Answer

Our supplements are formulated and produced in-house by the same coaching team that recommends them, so nothing ships until we've used it ourselves.

Question 11

How does the online consultation work?

Accepted Answer

Pick a goal, choose a plan duration, and fill out a short intake form. A certified coach reviews it and puts together your personalized nutrition plan.

Question 12

Can I change my goal after signing up?

Accepted Answer

Yes, reach out to your coach through WhatsApp support and they'll adjust your plan.

Question 13

Is coaching support ongoing or a one-time plan?

Accepted Answer

Every plan includes follow-up check-ins and revisions — the number depends on the plan duration you choose (1, 3 or 6 months).

Question 14

What payment methods do you accept?

Accepted Answer

We accept cash on delivery (COD) and online bank transfer/payment.

Question 15

Do I need an account to place an order?

Accepted Answer

No, guest checkout is available. Creating an account just lets you track order history and consultation status in one place.

Frequently Asked Questions

Orders & Shipping

Returns & Refunds

Products & Supplements

Consultations & Coaching

Account & Payments